Repair Services. Unfortunately, we no longer offer in-house repairs. However, we’ve partnered with a third-party company, Rugged Thread, to provide discounted repair services. You can request a quote from them here. Pack Repair. For small holes or te

Repair Services Unfortunately, we no longer offer in-house repairs. However, we&#x2019;ve partnered with a third-party company, Rugged Thread, to provide discounted repair services. You can request a quote from them <a href="https://www.ruggedthread.com/request-quote/">here</a>. Pack RepairFor small holes or tears, we recommend using <a href="https://www.gossamergear.com/products/tenacious-repair-tape?_pos=2&amp;_sid=84a20d665&amp;_ss=r">Tenacious Tape</a> on both sides of the fabric. For larger damage, you can stitch the area with any non-cotton thread and then apply Tenacious Tape over both sides of the repair. Be sure to clean the fabric first, let it dry, and then apply the tape.Buckle RepairA simple and quick method to repair a buckle can be found <a href="https://youtu.be/GwWWs89Zcqc?si=uuQaJEVkAkrbR2Z6">here</a>. Shelter Repair For shelter repair, we tested that the&#xA0;<a href="https://www.gossamergear.com/collections/hardware-repair/products/tenacious-tape-silnylon-patches?variant=33016152850486" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Tenacious Tape Silnylon Patches</a>&#xA0;are best for wall + bathtub floor repairs and can be especially reinforced with tape on both sides of hole. We recommend using&#xA0;<a href="https://www.gossamergear.com/collections/hardware-repair/products/silnet-silicone-seam-sealer" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Seam Grip SIL Silicone Tent Sealant</a>&#xA0;for outside repair such as the pull out patches and&#xA0;<a href="https://www.gossamergear.com/products/seam-grip-outdoor-gear-repair?_pos=2&amp;_psq=seam+grip&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Seam Grip WP</a>&#xA0;for the inside seam tape. There are specific application instructions on the packaging.To help extend the lifespan of your shelter, you can apply a waterproofing spray. We highly recommend Gear Aid&#x2019;s products, especially their Revivex line, which offers both waterproofing and cleaning sprays for shelters, clothing, and other gear. You can explore their full range <a href="https://www.gearaid.com/collections/revivex">here</a>.

Repair

Warranty Policy. We offer a one-year warranty on our products, covering manufacturing defects for the original purchaser. However, this warranty does not cover material or fabric failure due to durability issues. If you’re not comfortable with the li

Warranty PolicyWe offer a one-year warranty on our products, covering manufacturing defects for the original purchaser. However, this warranty does not cover material or fabric failure due to durability issues. If you&#x2019;re not comfortable with the limitations of the lightweight materials in our gear, we ask that you do not purchase it, or return it upon receipt according to our return policy.&#xA0; Submit a Warranty ClaimTo submit a warranty claim, please send the following information to <a href="mailto:support@gossamergear.com" id="isPasted">support@gossamergear.com</a>. We will get back to you as soon as possible.-Order Number-Date of Purchase-Description of Issue-Photos/Videos-Lot #/PO number (for shelters&amp;packs)-Contact Info &amp; Shipping Address

Warranty

Returns

Gossamer Gear

Warranty & Repair

US Shipping

International Shipping

Shipping on Trail

3rd Party Logistics / Freight Forwarders

Shipping

Return Policy

Exchanges

Returns & Exchanges

How to Clean Your Pack or Shelter

How to Clean Your LT5s

How to Swap or Install Hipbelt

How to Replace your LT5 Tips

How to Attach Your Bottle Rocket

How to Attach Your Shoulder Strap Pocket

How to Attach Your LT5 Trekking Poles

How to Install the Fastbelt

How to Adjust the Fastbelt

How To

US Retailers

International Retailers

Gossamer Gear Retailers

How to figure out my torso size?

How to calculate if I need a curved and straight PVT Hipbelt?

Are the PVT Hipbelts compatible with your other packs?

Fit & Sizing

Are your packs waterproof?

Do your packs have hydration sleeves?

Do the Folded Thinlight pads fit the backpad of your packs?

What size hipbelt is included with my Mariposa or Gorilla?

Does a bear canister fit in your packs?

Packs

How to alleviate condensation in my One or Two Shelter?

Shelters

Are the LT5 straps removable?

Do you offer replacement parts?

Are there instructions for the LT5 Trekking Poles?

Can I order a single LT5 pole?

What is included with the purchase of the LT5s?

LT5 Trekking Poles

Product