How to Test Your Gear. For testing a shelter, we recommend setting it up on a clean and dry surface in order to inspect and evaluate. Please make sure any returned shelters are free of signs of use (dirt, debris, grass, etc.) and are folded neatly in

<div data-block="true" data-editor="fq7gk" data-offset-key="b9qfl-0-0" id="isPasted"><div data-offset-key="b9qfl-0-0"><span data-offset-key="b9qfl-0-0"><span data-text="true"><strong><span style="font-size: 14px;">Returns</span></strong></span></span><span data-offset-key="b9qfl-0-1"><span data-text="true" style="font-size: 14px;"><strong>&#xA0;</strong></span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="5f75p-0-0"><div data-offset-key="5f75p-0-0"><span data-offset-key="5f75p-0-0" style="font-size: 14px;"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="6f07p-0-0"><div data-offset-key="6f07p-0-0"><span data-offset-key="6f07p-0-0"><span data-text="true" style="font-size: 14px;">We accept returns on clean, unused items with tags intact within 30 days of receipt&#xA0;</span></span><span style="font-size: 14px;"><a href="https://www.gossamergear.com/apps/redo/account" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6f07p-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="6f07p-2-0"><span data-text="true" style="font-size: 14px;">. Returns must be postmarked back to us within no more than 30 days after marked as delivered.</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="fk2id-0-0"><div data-offset-key="fk2id-0-0"><span data-offset-key="fk2id-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="1j5hr-0-0"><div data-offset-key="1j5hr-0-0"><span data-offset-key="1j5hr-0-0"><span data-text="true" style="font-size: 14px;">To qualify for a refund, returned products must be in unused, new condition, with all tags and labels still attached, packed the same way they were sent out to you.&#xA0;</span></span><span data-offset-key="1j5hr-0-1"><span data-text="true" style="font-size: 14px;">Please include a copy of the packing slip, order email, or order number with your return.</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="2hp01-0-0"><div data-offset-key="2hp01-0-0"><span data-offset-key="2hp01-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="597ve-0-0"><div data-offset-key="597ve-0-0"><span data-offset-key="597ve-0-0"><span data-text="true" style="font-size: 14px;">If your return fails to meet the above standards, it&#xA0;</span></span><span data-offset-key="597ve-0-1"><span data-text="true" style="font-size: 14px;">can</span></span><span data-offset-key="597ve-0-2"><span data-text="true" style="font-size: 14px;">&#xA0;be returned to sender. We are a small company, and we do not have the resources to accept used gear or gear well past our 30 day return policy.</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="89sjr-0-0"><div data-offset-key="89sjr-0-0"><span data-offset-key="89sjr-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="6jhuv-0-0"><div data-offset-key="6jhuv-0-0"><span data-offset-key="6jhuv-0-0"><span data-text="true" style="font-size: 14px;">If you would prefer to use your own shipping method instead, you are more than welcome to do so.&#xA0;</span></span><span data-offset-key="6jhuv-0-1"><span data-text="true" style="font-size: 14px;">Please be sure to include your order number with your return.</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="fne8n-0-0"><div data-offset-key="fne8n-0-0"><span style="font-size: 14px;"><br></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="bc25o-0-0"><div data-offset-key="bc25o-0-0"><span data-offset-key="bc25o-0-0"><span data-text="true" style="font-size: 14px;">Gossamer Gear</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="66ul2-0-0"><div data-offset-key="66ul2-0-0"><span data-offset-key="66ul2-0-0"><span data-text="true" style="font-size: 14px;">ATTN: Returns</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="6ieh5-0-0"><div data-offset-key="6ieh5-0-0"><span data-offset-key="6ieh5-0-0"><span data-text="true" style="font-size: 14px;">130 Ralph Ablanedo Dr.&#xA0;</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="9lgvv-0-0"><div data-offset-key="9lgvv-0-0"><span data-offset-key="9lgvv-0-0"><span data-text="true" style="font-size: 14px;">STE 10&#xA0;</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="87vkk-0-0"><div data-offset-key="87vkk-0-0"><span data-offset-key="87vkk-0-0"><span data-text="true" style="font-size: 14px;">Austin, TX</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="2ttb0-0-0"><div data-offset-key="2ttb0-0-0"><span data-offset-key="2ttb0-0-0"><span data-text="true" style="font-size: 14px;">78748&#xA0;</span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="apmju-0-0"><div data-offset-key="apmju-0-0"><span data-offset-key="apmju-0-0" style="font-size: 14px;"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="5ckkv-0-0"><div data-offset-key="5ckkv-0-0"><span data-offset-key="5ckkv-0-0"><span data-text="true" style="font-size: 14px;"><strong>Return Process</strong></span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="506jd-0-0"><div data-offset-key="506jd-0-0"><span data-offset-key="506jd-0-0" style="font-size: 14px;"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="2kcju-0-0"><div data-offset-key="2kcju-0-0"><span data-offset-key="2kcju-0-0"><span data-text="true" style="font-size: 14px;">Once we receive your return, we will then inspect it and process your refund ASAP.&#xA0;</span></span><span data-offset-key="e45kr-0-0"><span data-text="true" style="font-size: 14px;">We are generally able to process returns in bulk once a week depending on. seasonal demands, so please allow us a few days once a delivery is confirmed for your refund to be processed.&#xA0;</span></span><span data-offset-key="1f41c-0-0"><span data-text="true" style="font-size: 14px;">Refunds are instantaneous on our end, but might take 3+ business days for it to be reflected by your financial institution.</span></span></div><p><span style="font-size: 14px;"><br></span></p><p><span style="font-size: 14px;"><strong>How to Test Your Gear</strong></span></p><p data-mce-fragment="1" id="isPasted"><span style="font-size: 14px;">For testing a shelter, we recommend setting it up on a clean and dry surface in order to inspect and evaluate. Please make sure any returned shelters are free of signs of use (dirt, debris, grass, etc.) and are folded neatly in its stuff sack with all accessories before submitting a return. We will be unable to accept returns of shelters that were used on trail.</span></p><p data-mce-fragment="1"><span style="font-size: 14px;">For testing a pack, we recommend loading it up with trail weight in your home and wearing it for an extended period to test the comfort. You can always contact support@gossamergear.com if you have any fit or sizing questions. We will be unable to accept returns of packs that were used on trail or have sweat stains.</span></p><p data-mce-fragment="1"><span style="font-size: 14px;">For testing a sleeping pad or quilt, please make sure this is done indoors on a clean and dry surface. We are unable to accept returns that include animal hair, oil stains, or strong odors.</span></p><p data-mce-fragment="1"><span style="font-size: 14px;"><strong>Non Returnable Items</strong></span></p><p data-mce-fragment="1"><span style="font-size: 14px;">Health and personal care essentials like chapstick, sunscreen, healing salves, Kula Cloths, toothbrushes, spoons, and first aid kits. This also includes cosmetic seconds, clearance items, and gift cards.&#xA0;<br></span></p><p data-mce-fragment="1"><br></p></div>

Return Policy

Sales Price Exchange. We’re happy to price match your new order if it was purchased during a sale! Please email support@gossamergear.com with the specific product details and a valid shipping address, and we’ll send you an invoice with the special pr

<div data-block="true" data-editor="fq7gk" data-offset-key="4g1tm-0-0" id="isPasted"><div data-offset-key="4g1tm-0-0"><span data-offset-key="4g1tm-0-0"><span data-text="true"><strong><span style="font-size: 14px;">Exchanges</span></strong></span></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="7jl5k-0-0"><div data-offset-key="7jl5k-0-0"><span data-offset-key="7jl5k-0-0" style="font-size: 14px;"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="fq7gk" data-offset-key="c9cjh-0-0"><div data-offset-key="c9cjh-0-0"><span style="font-size: 14px;">We don&apos;t do exchanges in the typical way. You&apos;ll have to first return a clean, unused, and tags intact item within 30 days for a refund of the product cost<a href="https://www.gossamergear.com/apps/redo/account/login" style=" text-decoration: none !important;">&#xA0;here.</a> Then, you can place a new order for the item you&apos;d like.</span></div><p><span style="font-size: 14px;"><br></span></p><p><span style="font-size: 14px;"><strong>Sales Price Exchange</strong></span></p><p id="isPasted"><span style="font-size: 14px;">We&#x2019;re happy to price match your new order if it was purchased during a sale! Please email <a id="isPasted" rel="noopener">support@gossamergear.com</a> with the specific product details and a valid shipping address, and we&#x2019;ll send you an invoice with the special pricing.</span></p><div data-offset-key="c9cjh-0-0"><br></div></div>

Returns & Exchanges

Return Policy

Exchanges