Return Policy

Returns

We accept returns on clean, unused items with tags intact within 30 days of receipt here. Returns must be postmarked back to us within no more than 30 days after marked as delivered.

To qualify for a refund, returned products must be in unused, new condition, with all tags and labels still attached, packed the same way they were sent out to you. Please include a copy of the packing slip, order email, or order number with your return.

If your return fails to meet the above standards, it can be returned to sender. We are a small company, and we do not have the resources to accept used gear or gear well past our 30 day return policy.

If you would prefer to use your own shipping method instead, you are more than welcome to do so. Please be sure to include your order number with your return.

Gossamer Gear

ATTN: Returns

130 Ralph Ablanedo Dr.

STE 10

Austin, TX

78748

Return Process

Once we receive your return, we will then inspect it and process your refund ASAP. We are generally able to process returns in bulk once a week depending on. seasonal demands, so please allow us a few days once a delivery is confirmed for your refund to be processed. Refunds are instantaneous on our end, but might take 3+ business days for it to be reflected by your financial institution.

How to Test Your Gear

For testing a shelter, we recommend setting it up on a clean and dry surface in order to inspect and evaluate. Please make sure any returned shelters are free of signs of use (dirt, debris, grass, etc.) and are folded neatly in its stuff sack with all accessories before submitting a return. We will be unable to accept returns of shelters that were used on trail.

For testing a pack, we recommend loading it up with trail weight in your home and wearing it for an extended period to test the comfort. You can always contact [email protected] if you have any fit or sizing questions. We will be unable to accept returns of packs that were used on trail or have sweat stains.

For testing a sleeping pad or quilt, please make sure this is done indoors on a clean and dry surface. We are unable to accept returns that include animal hair, oil stains, or strong odors.

Non Returnable Items

Health and personal care essentials like chapstick, sunscreen, healing salves, Kula Cloths, toothbrushes, spoons, and first aid kits. This also includes cosmetic seconds, clearance items, and gift cards.

Return PolicyUpdated 2 months ago